CONFIDENTIALITY AND PERSONAL DATA PROTECTION POLICY
As part of our activity and for the purposes of our offer, we collect and process the personal data of our users (hereinafter the ‘Users’).
This confidentiality policy, which we have put in place, is intended to provide Users with summary and comprehensive information on the processing of personal data by Synneo.
We attach particular importance to respecting the privacy of Users and the confidentiality of their personal data, and we therefore undertake to process data in compliance with the applicable laws and regulations, and in particular Law no. 78-17 of 6 January 1978 relating to information technology, aux fichiers et aux libertés (hereinafter the ‘Data Protection Act’), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the ‘GDPR’).
THE MAIN PRINCIPLES OF SYNNEO'S PRIVACY POLICY.
Privacy policies can be complicated to decipher. We've done our best to make ours as clear as possible. To help you, here is a summary of how we manage your personal data in our Privacy Principles below.
These principles illustrate our desire to protect your privacy and manage your personal data in the best possible way.
We only ask for or collect the personal data we need to provide you with the services, products and experiences you expect.
We give you control over the personal data we hold about you to ensure that it is accurate and consistent with your preferences.
We ensure that your personal data is always protected.
We are transparent about how we use the personal data we hold about you.
We will only use your personal data for the purposes for which you provided it.
We will never sell your personal data and will only share it as set out in our privacy policy or if you request us to do so.
We will respect your choices and inform you of any changes that may affect the management of your personal data.
We take responsibility for the personal data we hold about you.
PRIVACY POLICY - Definition
Personal data: personal data is any information relating to an identified or identifiable natural person, i.e. a person who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to that person.
Processing of personal data: the processing of personal data includes any operation or set of operations which relates to such data, regardless of the process used, and in particular collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.
Cookie: a cookie is a piece of information placed on an Internet user's hard drive by the server of the site they are visiting. It contains several pieces of information: the name of the server that placed it, an identifier in the form of a unique number, and possibly an expiry date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and record information.
DATA CONTROLLER
The person responsible for processing the personal data referred to herein is Marie-Cécile Maréchal of Synneo, a simplified joint stock company with capital of 30,270,350.80 Euros, registered in the Melun Trade and Companies Register under number 915 012 231 and whose registered office is at 40 Impasse Madeleine Brés 77127 Lieusaint, France.
You can contact the DPO by e-mail or post at the following addresses: dpo@synneo.fr or at SYNNEO/dpo - 40, impasse Madeleine Brès - Parc du Levant - 77127 Lieusaint, specifying ‘Personal rights’ in the subject line and attaching a copy of your proof of identity.
COLLECTED DATA
We collect data from Users in order to provide them with the services they expect when they log on to the site and to best perform the services they have chosen us to provide.
We collect the personal data you share with us when you contact us or interact with us on our website, applications, e-mail, telephone, stands and events or otherwise.
For example, you will provide us with data when you contact our sales advisers, place an order, complete a survey, enter a competition or questionnaire, update your preferences and account details...
Through these interactions, you may share with us: Your name, address, email address, telephone number and banking information. In some cases, we will need this information to be able to provide you with a product or service that you have requested; for example, we need your banking details when ordering products, and your address to deliver it to you.
The mandatory or optional nature of the data provided is indicated during collection by an asterisk.
The categories of data processed within the framework of the services are as follows:
data relating to the identity of users (surname, first name, date and place of birth, etc.);
users phone number
user email address
technical identifiers of terminals used by users (IP address, browser type, etc.).
We also love interacting with you on social media. You can use them to contact us or let others know what you think of our company. We review publicly available social media and websites to better understand what people are saying about us, our products, technologies and services and to assist customers who prefer to contact us through this channel.
Information collected on social networks and websites, including Facebook, YouTube, Twitter, Instagram, Linkedin, sometimes includes personal data posted online and publicly available. We ensure that any information used is properly credited to its source or anonymized.
These websites and social networks usually have their own privacy policies that explain how they use and share your personal data. You should carefully review these privacy policies before using these sites to ensure that you are happy with how your personal information is collected and shared.
In addition, certain data is collected automatically due to the User's actions on the site (see the paragraph relating to cookies).
PURPOSE
The personal data that we collect during the provision of services or services are necessary for the execution of contracts concluded with the User, or to enable us to pursue our legitimate interests in compliance with the rights of the User. User. Certain data may also be processed on the basis of obtaining the User's consent.
The data collected during the use of the site and access to the services are processed with a view to allowing access to the resources distributed on the site, the identification of users, the improvement of the services, the development of audience and attendance statistics, processing of requests and complaints from customers and prospects, and the distribution of editorial content as well as commercial prospecting operations.
The purposes for which we process the data are as follows:
Commercial and accounting management of the contract;
Management of activation and marketing animation;
Detection of malicious behavior (fraud, phishing, spam, etc.);
Improving the site user journey.
DATA RECIPIENTS
The personal data collected is intended for Synneo's sales, marketing and accounting departments. They may be transmitted to our subcontracting companies which we may use as part of the execution of our contracts and services.
In this context, personal data may be transferred to a country that is a member or not of the European Union. We put in place guarantees ensuring the protection and security of this data, in compliance with regulations.
We do not transfer or rent personal data to third parties for marketing purposes, without the express consent of Users.
Apart from these hypotheses, the disclosure of personal data to third parties may only take place in the following cases:
Upon authorization from them;
At the request of the legally competent authorities, upon judicial requisition, or in the context of legal litigation.
DATA RETENTION DURATION
To meet legal obligations or in order to have the necessary elements to assert our rights, we may archive the data under the conditions provided for by the regulations.
Thus, the personal data collected by Synneo relating to the identity and contact details of its Users are archived for a maximum period of 3 (three) years after the termination of contractual relations for the Client Users, or from their collection. by the data controller or the last contact from the Prospect User for data relating to the latter.
The termination of contractual relations is understood as the express termination of the contract by the User.
USER RIGHTS
In accordance with the regulations, the User benefits from the rights of access and rectification of personal data concerning him, which allow him to rectify, complete, update or delete data which is inaccurate, incomplete, equivocal, expired or whose collection, use, communication or conservation is prohibited.
The User also benefits from the rights to request limitation of processing, and to object for legitimate reasons to the processing of their personal data. The User may also communicate instructions on the fate of their personal data in the event of death.
When applicable, the User may request the portability of their data, or, when the processing has consent as its legal basis, withdraw their consent at any time.
The User can exercise their rights by sending an email to dpo@synneo.fr or by post to:
Synneo – Privacy policy
40 Impasse Madeleine Brès
77127 Lieusaint
The User can unsubscribe from the Synneo newsletter or marketing emails by following the unsubscribe links in each of these emails.
The User may, in the event of a dispute, file a complaint with the CNIL, the contact details of which appear at the internet address http://www.cnil.fr
The User will be able to access detailed information on the use of their personal data, in particular concerning the purposes of the processing, the legal bases allowing us to process the data, their retention periods, their recipients and, where applicable, transfers thereof to a non-member country of the European Union as well as the guarantees implemented. To do this, the User can send their request by email to dpo@synneo.fr
COOKIES
Synneo sites use cookies whose purpose is to facilitate navigation on the sites, to carry out the service provided by Synneo, to measure the site's audience or to allow the sharing of pages of the site.
TYPES OF COOKIES USED
Cookies necessary for browsing the site
These cookies are necessary for the functioning of Synneo sites. They allow the use of the main functionalities of the site.
Without these cookies, Users cannot use the site normally.
Functional cookies
These cookies allow the User experience to be personalized.
Analytical cookies
These cookies make it possible to know the use and performance of the site and to improve its operation by carrying out analyzes of frequentation of information pages, by monitoring opening rates, click-through rates and rates. rebound at the individual level.
Share button cookies
These social cookies allow users to share pages and content on third-party social networks via social sharing buttons.
MANAGEMENT OF COOKIES
Users have the option to accept or refuse cookies on the site or to refuse them once and for all by configuring their browser.
If the User chooses to refuse all cookies, navigation accessing certain pages of the site will be reduced.
Depending on the browser used by Users, the methods for deleting cookies are as follows:
On Internet Explorer
Click on the Tools button, then on Internet Options.
On the General tab, under Browsing History, click Settings.
Click on the Show Files button.
Select the cookies to refuse and click delete.
On Firefox
Click on the Browser Tools icon, select the Options menu
In the window that appears, choose “Privacy” and click on “Show cookies”
Select the cookies to refuse and click delete.
On Safari
Click on the Edit icon, select the Preferences menu.
Click on Security then on Show cookies.
Select the cookies to refuse and click delete.
On Google Chrome
Click on the Tools icon, select the Options menu then click the Advanced options tab and access the “Confidentiality” section.
Click on the “Show cookies” button.
Select the cookies to refuse then click on delete.
Lifespan of cookies
Cookies are placed on the User's terminal for a maximum period of 13 months from the User's manifestation of consent.
After this period, consent will be collected again.
SECURITY
We have taken all necessary precautions to preserve the security of personal data and, in particular, to prevent it from being distorted or damaged or from unauthorized third parties having access to it.
These measures include the following:
Multi-level firewalls,
Proven anti-virus and detection of intrusion attempts,
Encrypted data transmission using SSL/https/VPN technology,
Furthermore, access to processing by our recipient services requires authentication of the people accessing the data, by means of an individual access code and password, sufficiently robust and regularly renewed.
Data passing through unsecured communication channels is subject to technical measures aimed at making this data incomprehensible to any unauthorized person.
Any questions about the security of Synneo websites can be addressed to dpo@synneo.fr
CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this Privacy Policy in order to comply with changes to laws and regulations in force.
Changes made will be notified via our website or by email, where possible, at least thirty days before they come into force.
CONTACT
Any questions regarding our Privacy Policy can be sent by email to dpo@synneo.fr or by post to:
Synneo – Privacy policy
40 Impasse Madeleine Brès
77127 Lieusaint